How does your mental health therapy practice handle visitor management? When patients walk through the door, do they just wait, hoping and even praying that their counselor knows they have arrived? Do they sign in? Does a busy receptionist get distracted by other tasks – like billing – and forget to let the counselor know their patient has arrived?
Many mental health practitioners and their offices can greatly benefit from an electronic visitor management solution. Today, many larger offices rely on receptionists to check patients in, and the patient waits – rather impatiently – to be called in for their sessions. Smaller offices often have no check-in system at all heightening the patient’s worries.
Electronic systems can make the whole process flow more smoothly for both the therapist and the patient. The advantages of such a system are many and worth exploring for most offices.
When a patient arrives for a counseling session, it is important to assure them that their counselor knows they have arrived. Nobody likes to be kept waiting, especially those who might have mental health needs. Think of all the times you’ve been at the doctor’s office and sat in the waiting room for what seemed like forever. You might have started to wonder if the receptionist had even bothered to inform the nurse or the doctor that you had come in time for your appointment.
With an electronic visitor sign-in app, patients check themselves in. Doing so ensures the patient that their record is correct and that their therapist knows they have arrived. It is especially helpful if the digital system shows the patient a message saying, “Thank you for checking in. Your counselor has been contacted of your arrival.”
Since some systems are capable of automatically notifying the therapist via email, text message, and/or instant messages like Slack, Microsoft Teams, or Google Chat, your patients can be confident their counselor knows they are there and waiting. In fact, counselors can begin a 2-way text channel with visitors without sharing their phone number, similar to how you communicate with an Uber.
How hard is it matching up your appointment books to your billing records? Do you have frequent late arrivals or no-shows? Using a digital visitor log included with the electronic visitor management system will help to reconcile your records for billing needs. The digital visitor logbook will show exact check-in dates and times.
While your appointment book might say that you have five appointments scheduled for Thursday, your digital log will show that your 2 p.m. appointment never arrived. When the time comes for billing purposes, your digital visitor log will show you accurate records of who was there and who was not. There is no accidentally billing a no-show and wasting the time associated with doing so. Bad data costs you time and money.
Not only is your visitor log helpful when it comes to billing purposes, but there is also a wealth of knowledge in the data analysis of the records. By cross-checking appointments with the logs, you can quickly see:
If certain patients keep coming up repeatedly, the therapist has the data to back up the conversations that may result with the patient. Does the patient need a longer session time or a different time of day in order to arrive on time? Has the patient been missing court-mandated counseling sessions? Is the patient surprised at the bill due to the longer counseling sessions? Having digital visitor logs to reinforce the findings is helpful evidence.
You all know that patient records must be collected and stored via HIPPA-compliant methods. Patient information is highly confidential and needs to be safeguarded for privacy and security purposes. An electronic visitor management system allows each guest to check in themselves. This has many benefits:
If your practice has multiple therapists, your waiting room can be a busy place. Multiple electronic iPad receptionists can ensure that patients can sit and enter their information privately without worrying that another patient is looking over their shoulders.
Your patients all make appointments in advance. Why not get the registration process started long before they arrive? With electronic visitor management, patients can get the process started to save time in the waiting room.
The benefits include:
Utilizing an electronic visitor management system for the patients at your therapy practice can make everyone’s lives just a little bit easier. Patients can double-check their own information and feel secure they have been checked in. Office staff saving time on billing and other record-keeping tasks, while also having a wealth of data at their fingertips. Counselors and therapists, instead of worrying about how the office staff is doing their jobs, can do what they do best: focus on the patients.