Customer-Friendly Self-Help Check-In
Research shows that most people prefer to use technology to help themselves and ensure accuracy. This is especially true in cannabis where some people wish to maintain privacy around their visits to dispensaries. The best visitor management systems can be customized to capture exactly the information you need to maintain compliance for both REC and MED shoppers, plus visitors to your grow and extraction facilities.
The check-in process is fast and it eliminates miscommunication and human error. And even faster for repeat visitors or guests who have preregistered themselves. They can just scan a QR code and they are automatically checked in.
Build Your Loyalty Database
Customers get to use a friendly sign-in app that makes every guest comfortable. Behind the scenes, Greetly is a customer loyalty ninja.
Your digital receptionist solution can grow your CRM and loyalty programs with every customer check-in. We can collect names, contact information, and more so you are able to customize communications with first-time and regular visitors.
Automate Communications
Greetly offers unlimited host alert notifications. When visitors or deliveries arrive, staff can be notified by voice call to mobile or landline phone (including extensions), text message (SMS), email, Microsoft Teams, Google Hangouts Chat, and/or Slack. That is just the tip of the iceburg.
Greetly's customer check-in software can also automate messages back to customers. For example, Greetly can automatically send to customers current specials, exit surveys, or a thank you for shopping at your store a few hours after their visit. These can be sent by text message or email.
Whatever you wish to communicate with customers Greetly can accommodate.
Contactless Visitor Check-In
Long before the onset of COVID-19, many people preferred to help themselves. Today, visitors demand touchless check-in.
Modern visitor check-in software allows visitors to sign into your cannabis dispensary, grow, or back office from their own smartphones. This includes entering their name and contact information, electronically signing documents, and even scanning their government-issued ID. All of this reduces the risk of COVID-19 and other illnesses overwhelming staffing and making constituents sick.
Streamline Customer Queues
Visitor check-in systems automate the queue management process. When a customer checks themselves into your dispensary, they are automatically added to a queue for assistance. Cannabis organization employees see a realtime log of who is next to be seen, potentially including a photo image of the visitor.
Visitor management systems can also automate processes like asking guests to complete an online profile, providing Wifi information, and sending a survey after they exit the premises. Package and food deliveries can also be handled by visitor management software.
Maintain Compliance
Visitor management systems capture and securely log the visitor’s information, ranging from their contact information, reason for visit, and timestamp. More advanced features include scanning government-issued identification, including both driver's licenses and MED cards. Greetly can even capture electronic signatures on legal documents like NDAs waivers.
If the state comes calling with an audit, you'll be able to respond in minutes versus days with manual visitor management processes. Our cloud-based visitor log allows you to view customer and vendor information at a single dispensary or across all of your premises. You can search, sort, and filter the data, save custom reports, download them, or even have them automatically sent to your inbox on a timely basis.
Why do cannabis companies use a visitor check-in app?
There are many reasons cannabis companies are quickly adopting visitor check-in software.
Create a great customer and visitor experience- Automatically put guests into an electronic customer queue for faster service
- Maintain compliance and quickly respond to audits
- Build your loyalty database
- Focus staff on providing great service
What are the benefits of customer check-in software?
There are many reasons tech companies adopt virtual receptionists. Here are the five biggest benefits of utilizing a customer check-in system:
What are customer management best practices?
How dispensaries, grows, extraction facilities, and back offices manage visitors can vary broadly. For some, the process of visitor check-in is regimented and formal. For others, handling guests is a fly-by-the-seat-of-the-pants affair. But given the regulatory nature of the cannabis industry, it is important to make sure everything is documented.
Regardless of the visitor management system you use, there are certain aspects to the process of handling guests that are common across the board and each step is important to the functioning of your organization, the safety of your employees and data, the comfort of the guest, and -- most importantly -- the overall efficiency of time spent.
Here are the six most important visitor management techniques:
- Recognize Visitors' Arrival and Make Them Comfortable
- Identify the Type of Visitor
- Visitor Sign In
- Notify the Host
- Visitor Check Out
- Maintain a Visitor Log
Read our blog post How to Manage Visitors Like a Fortune 500 Company in Six Steps to learn more.
What is a digital visitor management system?
A digital visitor management system is software that automates the entire visitor process, from sign-in to monitoring guest movements while on the premises, through their departure.
Modern digital visitor management is cloud-based and the best systems:
Ensures workplace safety since it keeps an electronic log of everyone who enters your workplace. - Creates an excellent impression as visitors are given an orderly and warm welcome.
- Automates and speeds up workplace processes. There’s no more need for manually informing an employee that their visitor has arrived.
- Improves employee happiness and productivity because they don’t have to handle visitors in person. They can spend more time doing other tasks while avoiding repetitive tasks.
- Through temperature scanning and touchless features, it reduces employee exposure to infectious diseases such as COVID-19.
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Creates a comprehensive digital trail that helps create reports and audit purposes.
How do I set up a visitor management system?
Setting up a virtual receptionist the correct way allows your organization to automate the reception function while giving guests a great first impression of your tech company.
Here are the steps you should follow when setting up your visitor management software.
Here are the steps to set up a visitor management system:
Select a Visitor Management System
What is touchless visitor management?
Touchless technology is a form of electronics control technology that makes it possible for users to control a digital system without any form of physical contact.
Greetly offers a touchless visitor management system. This allows for contactless entry while still capturing all necessary visitor information, including name, company, the host they are visiting, and even more complex tasks like scanning driver's licenses, taking photos, and having them e-sign legal documents.
No-touch visitor check-in technology keeps COVID-19 and other illnesses out of your office, creating a frictionless experience for guests and employees.