The primary duty of a customer check in system is to receive guests whenever they visit your premises. In short, the goal of any visitor management system is to minimize the number of time customers spend waiting at the reception.
It would help to minimize the wait time because no customer likes to stand by for so long, what with competitors all over the place. If anything, a TimeTrade survey found that 75% of retailers lost business because of wait-time-related issues.
A customer sign-in app will automate the visitor reception process to eliminate time wastage and ensure customer service at the quickest time possible. Here is the rundown of customer sign-in apps.
Receptionists often have to multitask to ensure customers receive excellent service. Having multiple customers can create a spillover effect where other employees have to receive the customers.
Employees don’t have the training to receive customers, and doing so means neglecting their primary duties. That affects productivity and revenue, so that’s where a customer sign-in app comes in handy.
With such an app, you can cut down on the number of receptionists, and employees won’t have to receive customers. That eliminates time wasted and resources allocated to catering to customers, which will improve revenue. This is how the customer sign-in app achieves that:
Know Who Is Next in the Queue: The sign-in app will create a virtual queue and serve as a virtual receptionist to direct customers to the staff that will serve them.
That way, you can process any number of customers on time. Moreover, it’s efficient since customers can make visitation arrangements remotely.
Can Segment Customers: you can group customers by why they are visiting; for instance, separate customers as sales versus service. For a mobile phone store, try phones versus tablets versus wireless plans.
You can tell repeat customers from new customers and assign them to personnel with the required training to handle them. That makes certain that you will close business deals more efficiently.
Your customer sign-in the app should have the following features. These enhance efficiency and help capture all relevant information:
Legal Document Electronic Signature Capture
A core feature is letting employees know which visitor is next in line. This needs to be customized based on different services offered, like sales versus repairs or haircut versus wax.
An excellent user interface reinforces your branding. This involves certain practices like displaying your business logo consistently across all platforms. The interface needs to have a functional and familiar design so first-time users won’t have difficulty familiarizing themselves with the app.
Whatever your legal or insurance requirements are, customer sign-in apps are a convenient way to capture customers’ electronic signatures on legal documents. No more physical documents to awkwardly stick in front of them, ask them to sign, and then either spend time filing away or digitizing.
Navigating a sign-in app should be easy even (especially!) for first-time users. It starts with ensuring a responsive display and sufficient spacing between text and icons. Additionally, simplifying the steps to get a particular service on the app can help. The key is to minimize the number of clicks and actions without limiting functionality.
Speaking of stopping disease spread, you can’t go wrong with temperature scanning of customers. The app will scan all visitors and employees and deny entry to persons with spiked bodily temperatures to prevent disease spread.
Ensure customers sign in even faster by using a welcoming app with integrated ID scanning. The scanner recognizes government-issued IDs, driving licenses, military, and corporate IDs, or other forms of identification to hasten the sign-in process.
What’s more, the scanner keeps customers safe as it will only let in people after verifying the information with other databases like sex offender, criminal, or FINRA lists.
Business today is about conversations and relationships, not merely transactions. Using a customer check in app allows you to: