Improving the Beauty Salon Experience | Greetly Visitor Sign In

Here’s a common scenario: A client walks into a beauty salon, either with or without an appointment. In this case, the salon doesn’t have a dedicated receptionist. Instead, the client is greeted by a stylist who is in the midst of working with another client.

In this situation, a stylist will often ask if the client has an appointment, or to have a seat. In some cases, the stylist will have to stop working with the client they are currently helping to see if there are spots available for this new client, etc.

This scenario and variations of it happen literally millions of times each day across America’s 86,000 beauty salons. Many salons cannot afford a dedicated greeter or receptionist. That salary alone is the difference between profit and loss. Similarly, a greeter does not fit the model of many “booth rental” salons.

There are critical problems with this setup: It has a negative impact the client experience. It also reduces overall salon revenue and the efficiency of salon professionals.

What Clients Expect at Beauty Salons

When someone walks into the beauty salon, they are putting their trust in their stylist. They expect a certain level of service. When a salon professional is hurried, distracted or leaving their client to tend to other business, it can cause the client to have less confidence, and to feel like they aren’t getting the level of service they are looking for.

How This Affects Stylists

For the stylist, having to constantly stop what they are doing to greet clients can add stress to their job, and even affect their performance. This results in lowered job satisfaction and higher turnover rates. Most importantly, stylists lose many with every minute they are not servicing their clients.

Busy salons are full of distractions and interruptions, but these can be minimized. By minimizing interruptions, you can effectively increase client trust and improve the experience, and also employee job satisfaction. This leads to client loyalty and increased business overall.

What Are the Alternatives?

For most salons, it just does not make financial sense to hire a full-time receptionist or hostess. Fortunately, there is a better alternative.

Greetly uses the power of technology to streamline client reception. It allows stylists to stay focused on their clients and keeps new clients happy with an efficient greeting check-in app.

Greetly works with an iPad to provide a seamless client check-in experience. Clients with appointments can use Greetly to notify their salon professionals they have arrived. Walk-in clients can use Greetly to notify available stylists about the services they need.

This system allows for a smoother experience that keeps people from slipping through the cracks and eliminates double booking, all while allowing stylists to provide better service for their clients.

Forward-thinking salon owners can take advantage of this technology and modernize their businesses. Greetly provides a valuable service and doesn’t take away from the human experience, instead it allows stylists to stay focused on their clients, enhancing the experience.

About the Greetly Automated Receptionist App

Greetly is the incredibly customizable digital visitor management system that works with your Apple iPad or Google Android tablet. When a client checks in, Greetly can instantly inform stylists via text, phone call or email. Greetly helps everyone in your salon stay on the same page, and allows you to have a better record of visitors to your salon. If you require them, an iPad receptionist can also require clients to e-sign waivers which protects your business. 

Using Greetly is easy for your clients, and easy for you and your staff. End issues of double booking or appointments not being documented. Greetly will revolutionize the way you run your salon and will help you handle your guests more efficiently.

Stylists and other staff love the simplicity, guests love the immediate service and you’ll love that you can keep better track of what’s going on in your salon, even when you aren’t there.