1 Step for Building Employee Trust | Greetly iReceptionist App

"Our assets walk out of the door each evening. We have to make sure that they come back the next morning."

N. R. Narayana Murthy

Healthy boss-subordinate and management-employee relationships hold the key to the success of a business. A vertical relationship within an organization is always based on trust and ease with which one can reach out to the other. An understanding management team can also create a strong and productive environment.

Every employee believes that they are entitled to certain benefits like a safe workplace, quick resolution to work-related problems, and incentives and recognition for hard work. Employees, in exchange, are expected to uphold the rules and ethos of the organization and provide an optimal level of performance.

Of these, accepting a complaint made by an employee against another and making efforts to provide a quick resolution, count as one of the most important pillars supporting employee-management relationships.

Functions of a Grievance Redressal Committee

1. A grievance redressal committee formally accepts a complaint and informs the relevant authority in the company.
2. It suspends the accused and also protects the victim/complainant against any threats or subjugation.
3. It also investigates the complaint without bias. It follows company guidelines or those in the statute books of the country and sees that no employee is falsely implicated or becomes a target of unfair judgment.
4. It provides the complainant psychological support and ensures that the employee can get back to his/her normal work life. The same is true for the accused. After an action is taken or he/she is cleared of the allegations, the committee helps them to get back to their normal life and sees that their presence does not create a negative impact on other employees.

Summary

The presence of an unbiased and efficient employee grievance mechanism preempts and deters many employee harassment attempts, and also gives employees the confidence to work in the company. The committee has to prove that even employees in the top hierarchy are not above punishment.